At PubgCode, we strive to provide a smooth and reliable service. However, due to the nature of our products, we maintain a strict no-refund policy.
1. Non-Refundable Products
All items sold on our website are digital codes for games (such as PUBG UC) that are delivered instantly and can only be used once. Once a code is delivered, it is considered redeemed and cannot be returned, refunded, or exchanged.
2. Incorrect Orders
Please ensure all information entered during the order process (such as Player ID or Game Region) is accurate. We are not responsible for issues caused by incorrect information provided by the customer.
3. Failed Delivery
In the rare case that you do not receive your code or experience a delivery issue, please contact us at info@pubgcode.com within 24 hours of purchase. We will review the issue and assist you accordingly.
4. Unauthorized Transactions
If you believe your account was used without your permission, contact us immediately. We may request additional verification to investigate and take appropriate action.
5. Contact
For questions or concerns regarding refunds or order issues, please reach out to us at info@pubgcode.com